Return Eligibility
You may request a return only if:
You receive a damaged product.
You receive a wrong product.
You receive an expired product.
The product packaging is tampered with before delivery.
The product is missing from your order.
Return requests must be made within 48 hours of delivery.
Products Not Eligible for Return
For food safety and hygiene reasons, the following items cannot be returned:
Opened or used products.
Products with broken seals after delivery.
Products damaged due to improper storage by the customer.
Items returned without original packaging.
Products purchased during special clearance or final sale offers (unless damaged or incorrect).
How to Request a Return
To request a return:5. If approved, we will arrange a return or replacement, depending on availability.
1. Contact our Customer Support within 48 hours of delivery.
2. Share your Order ID.
3. Provide clear photos or videos showing the issue.
4. Our team will review your request within 2–3 business days.
Refund Policy
Once your return request is approved and the product is verified:
Refunds will be processed to the original payment method.
Online payment refunds are generally completed within 5–7 business days after approval.
Cash on Delivery (COD) refunds may be transferred to your bank account or UPI ID after verification.
Processing time may vary depending on your bank or payment provider.
Replacement Policy
If the received product is:We will provide a replacement, subject to product availability. If a replacement is not available, a refund will be issued.
Damaged
Defective
Incorrect
Expired
Order Cancellation
Orders can be cancelled only before they are packed or shipped.
Once an order has been shipped, it cannot be cancelled.
If a cancelled order has already been paid for, the refund will be processed as per the Refund Policy.
Non-Refundable Charges
The following charges, where applicable, are generally non-refundable:
Shipping charges after successful delivery.
Gift wrapping charges.
Convenience or service fees (if any), unless required by applicable law.
Quality Commitment
At JAGDATI FOOD PRODUCTS, every product is carefully selected, quality-checked, and packed with hygiene standards before dispatch. We strive to ensure that every customer receives fresh, safe, and high-quality products.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
JAGDATI FOOD PRODUCTS
Address:
Village Lohna West, H.N. 0147, Ward No. 7, Panchayat Lohna North, Near Lohna West Durga Mandir, Bihar, India
Phone: +91 9546717888
Email: jagdatifoods@gmail.com
Website: www.jagdati.com
Customer satisfaction is our priority. We are committed to resolving genuine concerns quickly and fairly while maintaining the highest standards of product quality and service.